Help
How does the free trial work?
If you subscribed on the website: 7 days of everything, on either plan. Cancel before day 7 and you are not charged. We send a reminder before the trial ends.
If you subscribed through the App Store or Google Play, your trial length, whether a trial is offered at all, and the deadline to cancel are set by the store. Check your subscription settings there.
How do I cancel?
Where you cancel depends on where you subscribed.
If you subscribed on the web, open Profile, then Billing, then Cancel membership.
If you subscribed through Google Play or the App Store, cancel in your subscription settings with that store.
If you are not sure which applies to you, email support@nutropx.com and we will check.
Open ProfileWhat is the Cognitive Fitness Score?
A non-medical wellness benchmark designed for personal progress tracking.
Your Cognitive Fitness Score is a personal wellness benchmark, not an IQ test, not a measure of intelligence, medical assessment, or diagnosis. It has not been validated against clinical population norms.
How the score is calculatedWhy did my score change?
Until all five areas have at least one session, the score is provisional.
The scoring methodology page sets out what the score is built from, area by area, and what it is not.
How the score is calculatedCan I use the Lab with a screen reader?
A few exercises need sight or sound to be played at all, and each one says so on its information screen before you start.
Nutropx is committed to digital inclusion. We are actively working to ensure our website and Lab platform meet WCAG 2.1 Level AA accessibility standards. If you encounter any accessibility barriers, or if you need any content provided in an alternative format, please contact us at support@nutropx.com and we will respond promptly to provide a manual alternative or address the issue. We welcome feedback on accessibility and use it to improve our platform over time.
How do I change my reminder time?
Open Profile, then Alerts. Change Reminder time, then choose Save reminder time.
Open ProfileStill need help?
Support is by email. There is no support phone number.
Email support@nutropx.comIf you are experiencing a medical emergency, please contact your physician or call 911 immediately.
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